Feedback is useless…

Feedback is UselessI was speaking with the CEO of an organisation the other day and she said something interesting. She said, ‘I ask for feedback after my presentations but it is pretty useless so I have stopped asking any more’  My question to her was   ‘How do you ask for feedback?’
You see, when it comes to questions, we get what we deserve.  In other words if we ask a limiting question, then we tend to get a limited answer.  We know this already in that if we ask a ‘closed’ question ie one that can be easily answered with a one-word answer, then that is what we receive.  In the same way if we ask people ‘ What did you think of my presentation?’, then we ask a limiting question.  Think for a moment to our poor CEO.  If she asks her staff. ‘ How did it go?’, what is the likely answer? ‘fine’, ‘great’, ‘interesting’.  It takes a fairly brave member of staff to take that career-bottom-clenching moment to say anything different!!  If she asks her external audiences, then once again most people are probably so glad it was her rather than them to stand up there that they also say’ fine’, ‘great’, ‘thank you’!

So ask a better question…and get more useful feedback.  Here is one for starters (let me know how you get on with this one…) Ask  ‘ What was the key message you have taken away from today’s presentation?’.  If it bears a close resemblance to the message you meant to send out, then bingo, you got some positive feedback.  If it is anything different, then you need to reflect on how clear you designed and delivered your presentation. (That is a different blog, all about clarity of message!)

If you would like feedback on your presentation or want to know how what I do can help you deliver powerful presentations, then call 07946 604859 or visit the website



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2 Responses to Feedback is useless…

  1. バーバリーブルーレーベル August 2, 2013 at 12:31 pm #

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    • Catherine Sandland August 3, 2013 at 1:57 pm #

      delighted you enjoy the blog. Look forward to hearing from you again.

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